FAQ

Yes, we do! We ship worldwide—so wherever you are, Lumo can come to you.

On average,
we pack and send out your order within 2–5 business days.

Shipping time—how long it takes to reach you after we ship—can take an
additional 1–20 business days, depending on your location and local
courier services

You'll receive tracking details as soon as your order is on the way!

Lumo uses trusted European production and logistics partners to produce and ship orders as efficiently as possible.

Because of this, some packages may be shipped from or show facility details in countries like Latvia or Spain.

This does NOT mean your return address is in Latvia or Spain.

If your order arrives damaged or is lost in transit, you will always receive the correct instructions from Lumo Support.

Your product is still designed, quality-checked, and supported by Lumo.

If you ever have questions about your order, Lumo Support is always here to help.

Great question! Since we’re a small startup brand using print-on-demand services,
your items may be produced and shipped from different locations. That means if
you order multiple products, they might arrive in separate packages—possibly
on different days.

It helps us reduce waste, keep costs low, and offer more variety—so thank you for your patience and support as we grow. 🧡

Yes—as long as you contact us quickly and before your order has been shipped,
we’ll do our best to make changes or cancel it.

Since every Lumo item is made to order, we start production shortly after your
purchase

Just reach out through our contact form as soon as possible, and we’ll take
care of it with care. 🧡

Yes — depending on where you live, your order may be subject to local import taxes, customs duties, or VAT. These fees are not included at checkout.

Most orders to Norway do not incur additional customs fees, but exceptions may apply depending on the product and where it ships from.

By placing an order, you agree to cover any applicable customs fees, import duties, or local taxes that may apply.

We ship worldwide using our print-on-demand partner, and many items are fulfilled from the EU or the US. If your country charges import duties, you may be asked to pay them upon delivery.

We recommend checking with your local customs office for details about your country’s import policies.

Most orders are sent through our trusted production and logistics partners in Europe, but some products may occasionally ship from outside the EU depending on stock and product type. In those cases, customs fees, import duties, or handling charges may apply.

For example, some water bottles ship from the USA. Any such charges are determined by local customs authorities and are the customer’s responsibility.

We always aim to ship from Europe whenever possible to help you avoid any extra charges.

If you’re unsure about a specific product, feel free to contact us before ordering.

We accept a wide range of payment methods to keep things smooth and simple. You can pay
with Vipps, PayPal, Klarna, Shop Pay, Visa, Mastercard, American Express, Maestro,
UnionPay, Apple Pay, Google Pay, Bancontact and iDeal

Because every Lumo item is made to order especially for you, we’re unfortunately unable to offer refunds for change of mind or incorrect size selection.

We choose this made-to-order approach intentionally. Producing items only when they’re ordered helps limit overproduction and reduce unnecessary waste — something that matters to us.

We carefully select comfortable, durable, high-quality garments designed to last. Each product page includes a detailed size guide to help you choose the right fit before ordering.

If your order arrives damaged, defective, or is lost in transit, we of course offer up to a full refund or replacement.

If there’s any issue with your order, please contact us within 14 days of delivery with your order number and photos — and we’ll make it right 🧡

If you’re unsure about sizing or anything else before ordering, feel free to contact us — we’re happy to help.

You can read our full refund policy here.

Take a quick look in your spam or junk folder - our message might be hiding there.

Need help? You can contact us anytime using the contact form. Send us a message and we’ll get back to you as soon as possible. 🧡

Our apparel can be machine-washed cold, inside-out on a gentle cycle using your washer’s
recommended amount of detergent. You shouldn’t use any fabric softeners.

It can be tumble-dried on a low cycle, however air drying is preferred for the print to
last longer. When it comes to ironing, use a cool iron inside-out. Don’t iron
the print.

Follow these instructions carefully to avoid fading and cracking of the print, and
shrinking the garment that can occur if you wash or dry it on a high setting.

Yes, we do. Mental health is at the heart of everything we do.

Every purchase helps support
organizations that support mental health awareness, access to care, and
community support.

When you shop with Lumo, you’re not just buying clothes—you’re helping create change. 🧡