We accept a wide range of payment methods to keep things smooth and simple. You can pay with PayPal, Klarna, Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Bancontact and iDeal

Yes, we do! We ship worldwide—so wherever you are, Lumo can come to you.

You can ask our friend Sunny down in the corner or you can reach us anytime through the contact form right here on this page. Just send us a message and we’ll get back to you with care. 🧡

Not quite what you hoped for? No worries—we accept returns within 30 days of delivery. Items must be unused and in their original condition. Just use our return form in the Explore section or reach out through our contact form, and we’ll help you through it with care.

You can read our full refund policy here.

Our apparel can be machine-washed cold, inside-out on a gentle cycle using your washer’s recommended amount of detergent. You shouldn’t use any fabric softeners.

It can be tumble-dried on a low cycle, however air drying is preferred for the print to last longer. When it comes to ironing, use a cool iron inside-out. Don’t iron the print.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.

Yes, we do. Mental health is at the heart of everything we do. That’s why 1% of every sale goes directly to organizations that support mental health awareness, access to care, and community support. When you shop with Lumo, you’re not just buying clothes—you’re helping create change. 🧡

On average, we pack and send out your order within 2–5 business days.

Shipping time—how long it takes to reach you after we ship—can take an additional 1–20 business days, depending on your location and local courier services

You'll receive tracking details as soon as your order is on the way!

Great question! Since we’re a small startup brand using print-on-demand services, your items may be produced and shipped from different locations. That means if you order multiple products, they might arrive in separate packages—possibly on different days.

It helps us reduce waste, keep costs low, and offer more variety—so thank you for your patience and support as we grow. 🧡

Yes—as long as you contact us quickly and before your order has been shipped, we’ll do our best to make changes or cancel it.

Just reach out through our contact form as soon as possible, and we’ll take care of it with care. 🧡

Yes — depending on where you live, your order may be subject to local import taxes, customs duties, or VAT. These fees are not included at checkout and are the responsibility of the customer.

We ship worldwide using our print-on-demand partner, and many items are fulfilled from the EU or the US. If your country charges import duties, you may be asked to pay them upon delivery.

We recommend checking with your local customs office for details about your country’s import policies.