Lumo
STILL HERE — Emotional & Mental Health Tote Bag
Returns & Exchanges
Returns & Exchanges
All Lumo items are made to order, which means we can’t accept returns or exchanges for wrong size or change of mind.
We only replace items if they are damaged, defective, or lost in transit.
Please check the size guide carefully before ordering — a detailed guide is included on each product page.
For questions, contact us at support@justlumo.com.
👉 Read our full Refund Policy for more details.
Care instructions
Our apparel can be machine-washed cold, inside-out on a gentle cycle using your washer’s recommended amount of detergent. You shouldn’t use any fabric softeners.
It can be tumble-dried on a low cycle, however air drying is preferred for the print to last longer. When it comes to ironing, use a cool iron inside-out. Don’t iron the print.
Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.